Case Studies: United States International Trade Commission (USITC)
![[USITC Logo]](../images/logo_usitc.gif){kind=logo}
The Client
The United States International Trade Commission (USITC) is an independent, nonpartisan, quasi-judicial federal agency that provides trade expertise to both the legislative and executive branches of government, determines the impact of imports on U.S. industries, and directs actions against certain unfair trade practices, such as patent, trademark, and copyright infringement.1
The Challenge
USITC manages numerous trade investigations internally and displays the investigations on its web site. Manually updating the investigation pages was a time-intensive task, which became an even bigger issue as more investigations were added to the site. In addition, change control, auditing, and automated deployment were issues that USITC wanted to address. Therefore, USITC chose to use Interwoven's TeamSite to manage and automate its web content and Quotient to provide the implementation services.
If successful, the project would allow USITC investigators to update their investigation pages directly, which would decrease overhead, improve productivity, and provide the necessary levels of change control, audit trails, and deployment automation.
The Solution
To make sure that USITC's needs were identified and included in the implemented solution, Quotient spent ten days on-site meeting with the USITC staff. We developed a comprehensive Statement of Work (SOW), which included:
- A risk assessment
- Examples of best practices
- Hardware architecture
- Software architecture, including a data model, metadata requirements, and branch and directory structure
- Workflows and the custom scripts required to support their functionality
- Templates and filtering rules
- A project plan and schedule, including timelines and deliverables
The Results
A complete solution, delivered in just over a month
Due to the time-sensitive nature of the client's needs, Quotient went to work immediately and devoted additional resources to the project. Since the project staff was located not just in the D.C. area, but also across the U.S., Quotient set up a complete development environment—identical to the customer's environment—so work could be done in real-time on the most-current code base.
The Quotient-delivered solution consisted of the following TeamSite elements and was delivered in just 5 weeks:
- Data Capture Templates
- Presentation Templates
- Custom Workflows
- User Interface Customizations
- OpenDeploy deployments
- Custom Scripting
- Custom Security Model
The Insight
When it's crunch time, Quotient delivers
USITC chose Quotient as the TeamSite services provider because:
- Quotient is a leading CMS solutions provider to the U.S. Government.
- Quotient has a track record of delivering projects on time and under budget.
- Quotient hires and retains top-level professional consultants.
- Quotient had the ability to deliver the project within the desired timeframe.
1United States International Trade Commission. About Us. April 5, 2005.
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